InkDesk

Refund Policy

Last updated: 04 May 2026

This Refund Policy describes how InkDesk handles refunds and cancellations for subscriptions billed through Razorpay. It applies in addition to our Terms of Service.

1. Subscription cancellation

  • You can cancel your subscription any time from the dashboard.
  • Cancellation stops future renewals. The current billing period continues until its end date so you retain access to features you already paid for.
  • No partial refunds for unused days within a billed cycle.

2. When we issue refunds

  • Duplicate charge: if you were charged twice for the same billing cycle due to a payment-system error, we refund the duplicate within 5–7 business days.
  • Service failure: if InkDesk is materially unavailable for more than 72 consecutive hours due to our fault (excluding upstream provider outages, scheduled maintenance, force majeure), we will pro-rate a credit or refund for the affected period upon request.
  • First 7 days, first-time subscribers: if you subscribed for the first time and decide InkDesk is not for you within 7 calendar days of the first charge, email [support@your-domain.in] for a full refund of that first charge. Available once per account.

3. When we do not issue refunds

  • Change of mind after the first-7-days window above.
  • Inability to use the service due to non-compliance with the eligibility requirements in our Terms.
  • Account suspension or termination for breach of our Terms.
  • Outages caused by upstream providers (Razorpay, Meta, Supabase, Vercel) that are restored within reasonable time.
  • Failure to cancel before the next renewal date.

4. Deposits and payments collected from your clients

InkDesk does not collect, custody, route, or settle any monies paid by your clients to you. We are not a Payment Aggregator under the Reserve Bank of India's Guidelines on Regulation of Payment Aggregators and Payment Gateways (17 March 2020), and do not require authorisation under those Guidelines.

  • Today (v1): InkDesk does not generate payment links or process payments. You collect deposits from your clients via your own UPI / GPay / cash channels. The InkDesk dashboard lets you mark a deposit as “captured” once you have received it. We are software for tracking the lifecycle, not for moving money.
  • Future (v2): When InkDesk releases an in-app payment-link feature, payments will be processed by a licensed Payment Aggregator (e.g. Razorpay Software Private Limited) directly into your own merchant account. InkDesk will charge a transaction fee (currently planned at 1%) on top of the gateway's own fees, clearly disclosed before you opt in. We will still never custody the money.
  • You are the merchant of record for every deposit transaction with your clients. The contract for the underlying tattoo service is between you and your client. InkDesk is not a party to that contract.
  • Refunds of deposits to your clients are initiated by you through your own payment channel. When the v2 feature ships, refunds initiated from the dashboard will simply relay your instruction to the licensed Payment Aggregator. We do not process the refund.
  • Chargebacks raised by your clients through their card network or bank are resolved between you, your client, and the relevant Payment Aggregator. InkDesk has no standing in such disputes and will not represent you in them.
  • Tax invoices for booking deposits (including GST where applicable) must be issued by you. Our software may produce a draft invoice for your convenience, but the legal invoice is yours.

Any complaint or refund request from your client concerning a booking, a service, or a deposit must be directed to you. If a client contacts InkDesk directly about such a matter, we will inform them that you are the responsible party and forward the contact to your registered email.

5. How to request a refund

Email [support@your-domain.in] with:

  • Your registered email and studio name
  • The Razorpay payment ID or invoice number you want refunded
  • The reason for the request

We acknowledge within 2 business days and complete eligible refunds within 5–7 business days through the original payment method.

6. Chargebacks

If you initiate a chargeback through your bank or card network without first contacting us, we may suspend your account pending resolution. Please reach out to us first — we resolve most issues faster than a chargeback dispute.

7. Changes to this policy

We may update this policy. The “Last updated” date reflects the current version. Material changes are notified to account holders by email at least 14 days before they take effect.

8. Contact

For all refund and billing questions: [support@your-domain.in]

Refund Policy · InkDesk